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Information for Licensed Members

A complaint has been filed ...

The College notifies a member when a complaint has been received about his/her conduct.

Letters of complaint are reviewed by College staff and attempts may be made to resolve the concerns informally. If appropriate, the member may be presented with the opportunity to negotiate a resolution to the complaint through the Mediation Resolutions Program (MRP). If either party does not wish to pursue mediation, or mediation is unsuccessful, the matter moves on to the Complaints Committee and staff begins a formal investigation.