close search panel
Information for the Public

The Complaints Process

How does the complaints process begin?

Letters of complaint are reviewed by College staff and attempts may be made to resolve the concerns through the Mediated Resolutions Program. If those efforts are unsuccessful or not appropriate, the matter is directed to the Complaints Committee and the College staff begins the Complaints process.

Back to top

How are complaints addressed?

The member is notified of the complaint in writing and provided with a copy. The individual filing the complaint receives a summary of the complaint for verification. The member then receives a list of issues and is asked to submit a written explanation, pertinent medical records, x-rays, logs, etc. to the College. The complainant receives a copy of the member’s full response and is provided with an opportunity to respond.

Back to top

What are the possible outcomes?

Possible decisions include:

  • The Committee has no concerns with the member’s actions or conduct and will take no further action.
  • The Committee has some concerns with the member’s actions or conduct which it feels can be addressed through re-education and/or advice.
  • The Committee has very serious concerns and has referred the case for a hearing of the Discipline Committee.
  • The complaint was frivolous, vexatious, made in bad faith or otherwise an abuse of process.

Back to top

Who is on the Complaints Committee?

As a self-regulated profession, the Complaints Committee consists of up to 10 members, including nine veterinarians and one public member who is appointed by the provincial government. To review complaints, usually five or six members of the committee meet as a panel.

Back to top

Can the Complaints Committee’s decision be appealed?

Either party can appeal the decision through the Health Professions Appeal and Review Board.

Back to top

Can information gathered by the College be used in Court?

According to the legislation, no one who works at the College can be summoned to a civil court case.

Back to top