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Information for the Public

Filing a Complaint

The College is dedicated to protecting the public interest. In fulfilling this mandate, the College oversees the professional conduct of Ontario veterinarians. The College receives, investigates, and acts upon complaints made against its licensed veterinarians.

Filing a Complaint

Anyone who believes a veterinarian has not acted or treated them professionally can submit a complaint to the College.

A complaint includes the following information:

  • Name(s) of the veterinarian(s) & veterinary facility(ies)
  • Details of the complaint, including date of incident, name & species of the animal, supporting documentation (ie. photographs, audio or video recordings)
  • Names and contact information for anyone who could provide further information (ie. mailing address, phone numbers, e-mail addresses)
  • Complete contact information for the person filing the complaint

The complaint is submitted in writing to:

Principal, Investigations and Resolutions
College of Veterinarians of Ontario
2106 Gordon Street  Guelph, ON  N1L 1G6
robinson@cvo.org   or fax to: 519-824-6497/1-888-662-9479

The College provides the veterinarian with a copy of the complaint. The individual filing the complaint receives a summary for verification. The College asks the veterinarian to respond to the complaint with a written explanation, relevant medical records, x-rays, logs, etc. The College provides the complainant with a copy of the veterinarian’s response and an opportunity to respond to the veterinarian’s explanation.

Each complaint is reviewed by College staff and, when appropriate, attempts may be made to resolve the concerns through mediation. If mediation is not successful or appropriate, the matter is reviewed by the Complaints Committee.

The Complaints Committee

The Complaints Committee consists of up to 10 members, including nine veterinarians and one public member who is appointed by the provincial government. To review complaints, usually five or six members of the committee meet as a panel.

After reviewing the case, the Committee may decide it:

  • has no concerns with the member’s conduct and will take no further action.
  • has some concerns with the member’s conduct and the member is provided with advice and/or education.
  • has very serious concerns and refers the case for a hearing with the Discipline Committee.
  • views the complaint as frivolous, vexatious, made in bad faith or otherwise an abuse of process.