Overview
The public trusts the College to address concerns about a veterinarian’s practice or conduct. Anyone who believes a veterinarian has not acted or treated them professionally can submit a complaint to the College. The Investigations and Resolutions team can assist you with any questions you may have. The College is here to listen to you and to help you understand and navigate the complaints process.
To share your concerns about a veterinarian contact complaints@cvo.org or call (519) 824-5600/1-800-424-2856 extension 2403 during business hours.
Conduct issues are screened by two Committees (Executive or Complaints) depending on the concern. Issues of fitness to practice or impairment are dealt with by the Executive Committee and separately from discipline.
Case decisions made from this investigations process can include:
- closed with no action
- closed as frivolous and vexatious
- advice related to improving practice
- agreement for remedial activity
- referral to the discipline process
At a glance
Complaints Process
Through the Complaints process, the College investigates concerns about a veterinarian’s conduct to determine if their actions were appropriate.
Discipline Process
Cases involving allegations of professional misconduct or serious neglect may be referred to the Discipline process.
Discipline Orders
The College publishes hearing summaries to help you understand professional misconduct and the veterinary profession’s accountability to the public.
Mediated Resolutions Programs
Provides an alternative means of resolving disputes through negotiation.
