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Information for the Public

The College protects your right to safe, competent and ethical veterinary care. When you require the services of a veterinarian, you can expect to receive safe, quality care from a highly-trained licensed professional.

Practice Advice

The practice advisory service is available to anyone seeking information related to the regulations, policy and expectations associated with the practice of veterinary medicine in Ontario. This service offered by the College is free and confidential. By facilitating access to relevant information, practice advisors support veterinarians in providing quality care and service and assist the public with their understanding of the professional obligations of veterinarians licensed in Ontario.

Email practiceadvice@cvo.org or call 1-800-424-2856 extension 2401 to speak to our team.

Voicemail and email messages left with the practice advisory service are monitored during regular business hours and our goal is to respond the same day. We will respond within two business days of receiving the question.

If your question is urgent and requires a response immediately, please call the College during regular business hours (8:30 am to 4:30 pm Monday to Thursday; 8:30 am to 4 pm Friday) and press 0.

What information are you looking for?

The practice advisory service receives questions about professional practice standards and expectations for veterinarians in Ontario. Some of the common questions received by the service include inquiries about prescribing and dispensing drugs, the veterinarian-client-patient relationship, medical record requirements and information, and advertising.

If the information you are seeking is related to a specific department, please see the staff directory to have your questions answered. This includes Accreditation, Investigations and Resolutions, Licensure, Quality Assurance and Improvement, Corporate Services, and College Communications. Any questions related to these topics are best answered by the staff member in that department.

Important things to know

The practice advisory service does not offer legal advice or a legal opinion. Any advice provided by the practice advisory service should not be interpreted as legal advice.

The practice advisory service does not provide veterinary medical advice or a medical opinion. The College does not set clinical guidelines for veterinarians.

The practice advisory service will not provide an opinion about the conduct of a veterinarian that relates to complaints or disciplinary decisions at the College. If there is a concern about the conduct of a veterinarian, this should be directed to staff in the Investigations and Resolutions department at the College.


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