The Complaints Process
The College is dedicated to protecting the public interest. In fulfilling this mandate, the College oversees the professional conduct of Ontario veterinarians. The College receives, investigates, and acts upon complaints made against its licensed veterinarians.
A Complaint has been Filed
The College notifies a veterinarian when a complaint has been received about their conduct.
Anyone who believes a veterinarian has not acted or treated them professionally can submit a complaint to the College.
The College provides the veterinarian with a copy of the complaint. The individual filing the complaint receives a summary for verification. The College asks the veterinarian to respond to the complaint with a written explanation, relevant medical records, x-rays, logs, etc. The College provides the complainant with a copy of the veterinarian’s response and an opportunity to respond to the veterinarian’s explanation.
Each complaint is reviewed by College staff and, when appropriate, attempts may be made to resolve the concerns through mediation. If mediation is not successful or appropriate, the matter is reviewed by the Complaints Committee.
The Complaints Committee
The Complaints Committee consists of up to 10 members, including nine veterinarians and one public member who is appointed by the provincial government. To review complaints, usually five or six members of the committee meet as a panel.
After reviewing the case, the Committee may decide it:
- has no concerns with the member’s conduct and will take no further action.
- has some concerns with the member’s conduct and the member is provided with advice and/or education.
- has very serious concerns and refers the case for a hearing with the Discipline Committee.
- views the complaint as frivolous, vexatious, made in bad faith or otherwise an abuse of process.