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Information for Veterinary Professionals

As a licensed member, you will find helpful information in this section to assist you with making changes to your licence and managing the accreditation of a veterinary facility. You will also find information concerning professional conduct and quality practice. 

Learning Modules

The College offers online learning modules to assist veterinarians in understanding the requirements and expectations.



Foundations for Medical Record Keeping: Companion Animal

A series of self-study modules is available to assist veterinarians and clinic staff in understanding the requirements and expectations for companion animal medical record keeping.

This learning module series is considered complete when all three sections of the series have been reviewed.

Review the Guide for a suggested self-directed learning plan to use the module series.

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Foundations for Medical Record Keeping: Food Producing Animal, Equine and Poultry

A series of self-study modules is available to assist veterinarians and veterinary team members in understanding the requirements and expectations for food producing animal, equine and poultry medical record keeping.

This learning module series is considered complete when all three sections of the series have been reviewed.

Review the Guide for a suggested self-directed learning plan to use the module series.

 

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Informed Client Consent

This self-study module assists veterinarians in understanding the requirements and expectations surrounding informed client consent.

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Communication

Adapted from the Institute for Healthcare Communication (IHC) Veterinary Communication Project, the following learning modules are now available as an educational resource for veterinarians and veterinary teams for improving communication skills on a variety of topics in veterinary medicine. 

For more information about the IHC Veterinary Communication Project, visit http://healthcarecomm.org/veterinary-communication.



Building Trust with Clients

This self-study module series supports veterinarians in understanding the essential communication tools for building trust with clients. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Breaking the Silence: Discussing Medical Errors with Clients

This self-study module supports veterinarians in discussing medical errors ethically and constructively with clients. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Compassion Fatigue in Veterinary Practice

This self-study module supports veterinarians in recognizing the symptoms of compassion fatigue and identifying strategies for limiting its effects and impact. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Elephant in the Room: Money Talk with Clients

This self-study module supports veterinarians in effectively communicating about the costs of veterinary care and financial issues with clients. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Euthanasia: Guiding Clients Through Difficult Decisions

This self-study module supports veterinarians in acknowledging a client’s emotional and behavioral responses to euthanasia and using effective communication skills when discussing euthanasia with clients. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Eye of the Beholder: Addressing Difficult Client Interactions

This self-study module supports veterinarians in understanding factors that contribute to conflict and using communication tools to address difficult client interactions. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Strangers In Crisis: Skills for Sharing Bad News

This self-study module supports veterinarians in engaging with clients in emergency situations and introduces a six-step communication protocol for sharing bad news with clients. Review the Guide for a suggested self-directed learning plan to use the module series.

To view this module, please request access.

Enhancing Client Adherence

This self-study module supports veterinarians in enhancing communication skills that foster client adherence to recommendations resulting in improved health for their animals. Review the Guide for a suggested self-directed learning plan to use the module series

 

To view this module, please request access.