Building Trust learning modules
This self-study modules supports veterinarians in understanding the essential communication tools for building trust with clients. Building Trust is recommended prior to completing the other communication learning modules.
The Building Trust series includes:
- Why communication matters (35 minutes)
- Non-verbal awareness (30 minutes)
- Open-ended inquiry, reflective listening, and empathy (35 minutes)
Learning plan guide
Review the guide for a suggested self-directed learning plan to use the Building Trust module series.
Building Trust (1 of 3)
Why Communication Matters
This self-study modules supports veterinarians in understanding the essential communication tools for building trust with clients.
Building Trust (2 of 3)
Non-Verbal Awareness
This self-study module series supports veterinarians in understanding the essential communication tools for building trust with clients.
Building Trust (3 of 3)
Open-ended Inquiry, Reflective Listening, and Empathy
This self-study module series supports veterinarians in understanding the essential communication tools for building trust with clients.