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About Learning Modules

The College offers several self-study modules to assist veterinarians and their teams in understanding the requirements and expectations in various areas of practice.

Current learning modules focus on medical record keeping, informed client consent and communication skills. The College also offers several videos on topics including ethical decision-making, prescribing, conducting a controlled drug audit and maintaining a controlled drug log. Videos can be found in publications.

Medical Record Keeping

Medical Record Keeping

Foundations for Medical Record Keeping

A series of self-study modules is available to assist veterinarians and clinic staff in understanding the requirements and expectations for medical record keeping. One series includes modules relevant to those who work in companion animal practice and the other includes modules focused on material relevant to those who work with food producing animals, equine and poultry.

Informed Consent

Informed Consent

Understanding Informed Client Consent

A self-study module to assist veterinarians in understanding the requirements and expectations surrounding informed client consent.

Communication Learning Modules

Adapted from the Institute for Healthcare Communication (IHC) Veterinary Communication Project, the College provides learning modules as an educational resource for veterinarians and veterinary teams for improving communication skills on a variety of topics in veterinary medicine. For more information about the IHC Veterinary Communication Project, visit http://healthcarecomm.org/veterinary-communication.

Learning plan guide

Review the guide for a suggested self-directed learning plan to use the module series.

Guide - Communication Learning Modules

Communication

Building Trust

This self-study module series supports veterinarians in understanding the essential communication tools for building trust with clients. The Building Trust series includes modules on why communication matters, non-verbal awareness, and open-ended inquiry, reflective listening, and empathy.

Communication

Eye of the Beholder Addressing Difficult Client Interactions

This self-study module supports veterinarians in understanding factors that contribute to conflict. Communication tools are suggested to address difficult client interactions. Review the Guide for a suggested self-directed learning plan to use the module series.
Communication

Breaking the Silence Discussing Medical Errors with Clients

This self-study module supports veterinarians in discussing medical errors ethically and constructively with clients. Review the Guide for a suggested self-directed learning plan to use the module series.
Communication

Compassion Fatigue in Veterinary Practice

This self-study module supports veterinarians in recognizing the symptoms of compassion fatigue and identifying strategies for limiting its effects and impact. Review the Guide for a suggested self-directed learning plan to use the module series.
Communication

Euthanasia Guiding Clients Through Difficult Decisions

This self-study module supports veterinarians in acknowledging a client's emotional and behavioural responses to euthanasia and using effective communication skills when discussing euthanasia with clients. Review the Guide for a suggested self-directed learning plan to use the module series.
Communication

Strangers in Crisis Skills for Sharing Bad News

This self-study module supports veterinarians in engaging with clients in emergency situations and introduces a six-step communication protocol for sharing bad news with clients. Review the Guide for a suggested self-directed learning plan to use the module series.
Communication

Elephant in the Room Money Talk with Clients

This self-study module supports veterinarians in effectively communicating about the costs of veterinary care and financial issues with clients. Review the Guide for a suggested self-directed learning plan to use the module series.
Communication

Enhancing Client Adherence

This self-study module supports veterinarians in enhancing communication skills that foster client adherence to recommendations resulting in improved health for their animals. Review the Guide for a suggested self-directed learning plan to use the module series.